When will my order ship?
Orders are typically processed and shipped within 24-48 hours. Expedited orders placed before 2:00 PM EST (11:00 AM PST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
What do you charge for shipping?
Standard shipping is a variable rate typically between $7-10, depending on the destination, and orders over $75 shipped within the United States qualify for Free Shipping. Free shipping applies to apparel only. Orders shipped via Standard Shipping are typically shipped within 24 hours and arrive in 2 to 5 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.
Do you offer expedited shipping?
Yes! We offer Expedited Shipping options! Expedited Shipping is available for all states.
2 Day Shipping
All 2nd Day Air orders confirmed before 2:00 PM EST (11:00 AM PST) will be processed and shipped the same day, pending credit card verification. Orders placed after 2:00 PM EST (11:00 AM PST) will be processed and shipped the following business day. Orders placed on Friday after 2:00 PM EST (11:00 AM PST) will be shipped on the following Monday (excluding holidays).
All Overnight orders confirmed before 2:00 PM EST (11:00 AM PST) will be processed and shipped the same day, pending credit card verification. Orders placed after 2:00 PM EST (11:00 AM PST) will be processed and shipped the following business day. Orders placed on Friday after 2:00 PM EST (11:00 AM PST) will be shipped on the following Monday (excluding holidays).
How long will my order take to arrive?
Orders are typically shipped within 24 hours, and Standard Shipping orders arrive in 2 to 5 business days. You will be emailed a tracking number once your order has been shipped to track your package. For orders shipped outside of the continental United States please allow 8-21 business days for delivery. Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 2:00 PM EST (11:00 AM PST) will be shipped out the same day. Orders placed after 2:00 PM EST (11:00 AM PST) will be processed and shipped the following day. For example, a 2 Day Shipping order placed on Monday after 2:00 PM EST (11:00 AM PST) will be processed and shipped out on Tuesday. Wednesday will be the first day of shipping, and it will arrive on the second day, Thursday. If you have any questions, please call us at 404-252-7263.
Do you ship to P.O. Boxes or Military APO/FPO addresses?
We ship to APO/FPO and PO Boxes with standard shipping for $7.95. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping. Please contact our customer service department at 404-252-7263 or [email protected] with your request, and they will be able to assist you in placing your order.
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. You may track you order directly at the carriers website or by clicking the tracking number link in the e-mail you received upon shipment.
How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible at 404-252-7263 so that we can correct your address. We are unable to make address changes once an order has already shipped.
What happens if I refuse a package or it is undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at [email protected] or call us at 404-252-7263.
Returns & Exchanges
What is Rocky Mountain Ski & Board's return policy?
At Rocky Mountain Ski and Board returns are easy! All items purchased from us can be returned or exchanged within 30 days of delivery, even if it was on sale. Some exclusions apply. Items must be in an unworn condition with the original tags still attached. We encourage you to utilize our special USPS label rates, to purchase a return label. You can purchase a label here. For apparel only, we offer a flat rate of $10, which tends to be cheaper than your local post office. If not, you can purchase a label and send it to the address below.
What is your Return & Exchange Policy?
- We accept returns and exchanges postmarked within 30 days of the registered delivery date; Return a copy of your packing slip with your return for processing.
- Returns must be received in new condition; unworn, unwashed, with tags intact. Items returned with tags removed, makeup, animal hair, dander, deodorant, perfume, or similar product stains will not be eligible for refund or exchange.
- If you are exchanging, we will provide a free return label.
- Gift cards cannot be returned or refunded.
- Equipment (skis, snowboards, bindings, boots, etc) are final sale and can only be exchanged.
- Original shipping charges are non-refundable.
- International Orders can only be returned for exchange or store credit and return shipping plus new item shipping is to be paid in full by the returning party.
How do I make a return?
To return your item(s), follow the steps below:
If you checked out as a guest, please call us at 404-252-7263 or email us at [email protected]
If you have an account with us:
- Sign In to your account
- Select My Orders
- Select Return Item(s)
- Select reason for return and click Send
- Purchase a discounted label here
- Use code LABEL to remove any shipping fees
- A USPS label will be emailed to you
- Include a copy of your invoice with the return
- Mail it off; we'll do the rest!
You can also return items via an insured mail service of your choice to:
Rocky Mountain Returns 5323 Roswell Road NE Sandy Springs, GA 30342 USA
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Rocky Mountain is not responsible for missing, damaged, or lost packages in transit.
How do I make an exchange?
The fastest way is to place a new order for the item that you want and return the original item for a refund. This will insure that the item you want to exchange won't sell out. New orders are always eligible for free shipping (apparel orders over $75). You can also send the original item back to us with a written request for exchange, and we will switch it out when we receive it. Exchanges ship with USPS Priority Mail.
- Return the item(s) you would like to exchange by following the next steps:
- Sign in to your account, then select "My Orders" from the list.
- Find the order number you want to return and select "View".
- "Select Return item(s)" at the bottom of the page.
- Enter the quantity on the product(s) you wish to return.
- Select a return reason.
- Select "Exchange" as the return action.
- Add a comment with the item you would like in exchange.
- Hit the "Send" bottom at the bottom right of the page.
- A prepaid label will be sent to the email used in the original order
If you checked out as guest, call us at 404-252-7263 or email us at [email protected] and we will assist you with your exchange.
No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
Do I have to pay for my exchange now?
To make exchanges fast and easy, we recommend creating a new order for the exchange item you'd like to receive. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s). If time is not an issue, you can ship the item back to us using the prepaid return label. As soon as we receive the item back, we will ship out the new item.
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 30 days of receiving your order.
Can I send back items from different orders?
Absolutely! To save on time and shipping you can return multiple items within one return. We just ask that you include the corresponding order numbers for reference. You can do this by including a copy of the invoice for each item in your package.
How do I get a Return Label?
For apparel orders, you can purchase a flat rate $10 Return Label by visiting this link. A label will be sent to the email used in the original order.
Our prepaid return labels are for apparel orders only in the United States. International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Rocky Mountain return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.
What if my package was refused or was undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at 404-252-7263 for assistance.
Can I exchange more than once on an order?
Yes! We offer Free USPS priority mail on the first exchange of any order. After that, each exchange is subject to additional shipping costs.
How long will it take to get my refund?
Please allow 3-5 business days for your return to be processed once it reaches our facility. We will send you a confirmation email once your refund has been issued. From the day you get the email confirming the refund, please allow 3-5 business days for the funds to be returned to you account. We won't leave you hanging!
International Orders can only be returned for exchange or store credit and return shipping plus new item shipping is to be paid in full by the returning party.