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When will my order ship?

Orders are typically processed and shipped within 24 hours. Expedited orders placed before 2:00 PM EST (11:00 AM PST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

What do you charge for shipping?

Standard shipping is a flat rate of $5.95, and orders over $75 shipped within the Continental United States qualify for Free Standard Shipping. Orders shipped via Standard Shipping are typically shipped within 24 hours and arrive in 2 to 5 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

Do you offer expedited shipping?

Yes! We offer Expedited Shipping options! Expedited Shipping is only valid for orders shipped within the Continental United States. Please contact us if you would like expedited shipping for Alaska or Hawaii.

3 Day Shipping

All 3 Day Shipping orders confirmed before 2:00 PM PST (11:00 PM PST) will be processed and shipped the same day, pending credit card verification. Orders placed after 2:00 PM EST (11:00 AM PST) will be processed and shipped the following business day. Orders placed on Friday after 2:00 PM EST (11:00 AM PM PST) will be shipped on the following Monday (excluding holidays).

2 Day Shipping

All 2nd Day Air orders confirmed before 2:00 PM EST (11:00 AM PST) will be processed and shipped the same day, pending credit card verification. Orders placed after 2:00 PM EST (11:00 AM PST) will be processed and shipped the following business day. Orders placed on Friday after 2:00 PM EST (11:00 AM PST) will be shipped on the following Monday (excluding holidays).

Overnight Shipping

All Overnight orders confirmed before 2:00 PM EST (11:00 AM PST) will be processed and shipped the same day, pending credit card verification. Orders placed after 2:00 PM EST (11:00 AM PST) will be processed and shipped the following business day. Orders placed on Friday after 2:00 PM EST (11:00 AM PST) will be shipped on the following Monday (excluding holidays).

How long will my order take to arrive?

Orders are typically shipped within 24 hours, and Standard Shipping orders arrive in 2 to 5 business days. You will be emailed a tracking number once your order has been shipped to track your package. For orders shipped outside of the continental United States please allow 8-21 business days for delivery.

Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 2:00 PM EST (11:00 AM PST) will be shipped out the same day. Orders placed after 2:00 PM EST (11:00 AM PST) will be processed and shipped the following day.

For example, a 3 Day Shipping order placed on Monday after 2:00 PM EST (11:00 AM PST) will be processed and shipped out on Tuesday. Wednesday will be the first day of shipping, and it will arrive on the third day, Friday. If you have any questions, please call us at 404-252-7263.

Do you ship to P.O. Boxes or Military APO/FPO addresses?

We ship to APO/FPO and PO Boxes with standard shipping for $5.95. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping. Please contact our customer service department at 404-252-7263 or info@shoprockymountain.com with your request, and they will be able to assist you in placing your order.

How can I track my order?

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. You may track you order directly at the carriers website or by clicking the tracking number link in the e-mail you received upon shipment.

What are the shipping charges for using the Prepaid Return Label?

We offer automated Prepaid Return Shipping Labels if you use our Return Portal within 10 days of receiving your order. If any items are returned after 10 days of receipt, you will need to contact us to receive a return label. The cost of the return label for all clothing, after ski boots and accessories is a flat $9.  The cost of the return label for all hard goods (helmets, bags, etc.) will be a flat $15. The cost of the return shipping label will be deducted from your final refund amount.  You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records. We can not provide a return label for Hawaii and Alaska.

To save on shipping, time, and packaging materials, you can return items from multiple orders in one package as long as you include the corresponding order numbers for each item inside the package.

How do I change my shipping address once my order is placed?

If you have entered an incorrect shipping address, please call us as soon as possible at 404-252-7263 so that we can correct your address. We are unable to make address changes once an order has already shipped.

What happens if I refuse a package or it is undeliverable?

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at info@shoprockymountain.com or call us at 404-252-7263.