Returns & Exchanges  

• We accept returns and exchanges postmarked within 10 days of the registered delivery date; Return a copy of your packing slip with your return for processing.
• Returns must be received in new condition; unworn, unwashed, with tags intact. Items returned with tags removed, makeup, animal hair, dander, deodorant, perfume, or similar product stains will not be eligible for refund or exchange.
• Final Sale items cannot be returned, refunded or exchanged.
• Gift cards cannot be returned or refunded.
• Original shipping charges are non-refundable.
• International Orders can only be returned for exchange or store credit and return shipping plus new item shipping is to be paid in full by the returning party.

To return your item(s), follow the steps below:

If you checked out as a guest, Click Here to initiate your return and print the Return label.

If you have an account with us:
1. Sign In to your account.
2. Select Completed Orders.
3. Select Return Item(s).
4. Enter your Order # and zip code
5. Select reason for return and click Submit Request
6. A label will be sent to the email used in the original order
7. Include a copy of your invoice with the return.
8. Mail it off; we'll do the rest!

You can also return items via an insured mail service of your choice to:

Rocky Mountain Returns
5323 Roswell Road NE
Sandy Springs, GA 30342
USA

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Rocky Mountain is not responsible for missing, damaged, or lost packages in transit. The return shipping fee will be deducted from your final return amount.

1. Call us at 404-252-7263.
2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged for the cost of the merchandise, and shipping where applicable.
3. Return the item(s) you would like to exchange by following the next steps.
4. Sign in to your account, then select Complete from the list.
5. Select Return Item(s).
6. Enter your Order # and zip code
7. Select reason for return and click Submit Request
8. A label will be sent to the email used in the original order

If you checked out as a guest, Click Here to initiate your return and print the Return label.

You can also return items via an insured mail service of your choice to:

Rocky Mountain Returns
5323 Roswell Road NE
Sandy Springs, GA 30342
USA

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Rocky Mountain Ski & Board is not responsible for missing, damaged, or packages lost in transit.

No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.

You can print a pre-paid Return Label by visiting our Returns Portal. Enter your Order # and Zip Code to locate your order. Select the reason for return and click Submit Request. A label will be sent to the email used in the original order. The return shipping fee will be deducted from your final return amount. 

Our prepaid return labels are only for use in the United States. International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Rocky Mountain return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at 404-252-7263 for assistance.