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Returns & Exchanges  

 

Do you offer free return shipping?

At Rocky Mountain Ski and Board returns are easy! We encourage you to utilize our Return Portal, to receive a flat return shipping rate of $9 for all clothing, after ski boots and accessories, or $15 for all hard goods (helmet, bags, etc.). The return shipping fee will be deducted from your final return amount.

What is your Return & Exchange Policy?

• We accept returns and exchanges postmarked within 10 days of the delivery date.

• Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
• If you choose to be refunded in Rocky Mountain Online Credit, you will receive an additional $5 in Rocky Mountain Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
• Returns must be received in new condition; unworn, unwashed, with tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
• Final Sale items cannot be returned, refunded or exchanged.
• Gift cards cannot be returned or refunded.
• Accessories under $25 are returnable but not exchangeable.
• Original shipping charges are non-refundable.

How do I make a return?

To return your item(s), follow the steps below:

If you checked out as a guest, Click Here to initiate your return and print the Return label.

If you have an account with us:
1. Sign In to your account.
2. Select Completed Orders.
3. Scroll down to locate the order which contains the item(s) you wish to return, then select Return Item(s).
4. Complete the Return Request form and Submit the Return Request.
5. Include a copy of your invoice with the return.
6. Follow the link on the following page to access your Pre-paid Return Label.
7. Mail it off; we'll do the rest!

You can also return items via an insured mail service of your choice to:

Rocky Mountain Returns
5323 Roswell Road NE
Sandy Springs, GA 30342
USA


We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Rocky Mountain is not responsible for missing, damaged, or lost packages in transit.

How do I make an exchange?

1. Call us at 404-252-7263.
2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged for the cost of the merchandise, and shipping where applicable.
3. Return the item(s) you would like to exchange by following the next steps.
4. Sign in to your account, then select Complete from the list.
5. Scroll down to locate the order which contains the item(s) you wish to return, then select Return Item(s).
6. Complete the Return Request form and Submit the Return Request.
7. Include a copy of your invoice with the return.
8. Follow the link on the following page to access your Pre-paid Return Label.

You can also return items via an insured mail service of your choice to:

Rocky Mountain Returns
5323 Roswell Road NE
Sandy Springs, GA 30342
USA

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.

Do I have to pay for my exchange now?

To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

How long do I have to make a return or exchange?

Returns & exchanges are accepted within 10 days of receiving your order.

Can I send back items from different orders?

Absolutely! To save on time and shipping you can return multiple items within one return. We just ask that you include the corresponding order numbers for reference. You can do this by including a copy of the invoice for each item in your package.

How do I get a Return Label?

Once you complete and submit the Return Request Online, you will be redirected to a page that will provide you with a link and final instructions on creating a return label. You can also print a Return Label by visiting our Returns Portal. In your Return Requests, you will see the status of your return requests.

Our prepaid return labels are only for use in the United States. International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Rocky Mountain return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

What if my package was refused or was undeliverable?

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at 404-252-7263 for assistance.

Can I exchange more than once on an order?

Yes! We offer Free Ground Shipping on the first exchange of any order. After that, each exchange is subject to additional shipping costs.

How long will it take to get my refund?

Please allow 3-5 business days for your return to be processed once it reaches our facility. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!