Orders & Returns Policy
Our site is designed to only allow orders to be placed for items that are in stock. If you are you are able to select a color and size that you want, there is a near 100% likelihood that we have the item and most orders are shipped within 24 business hours. When we ship an order you will receive a shipment notice via email once your package is ready to be picked up by the carrier. We primarily use United Parcel Service (UPS) and U.S. Postal Service (USPS) Priority Mail. If you are not able to select a specific color or size of an item and can't add it to your shopping cart, chances are that we are out of that combination of options. We suggest you try an alternate color or shop for a similar product.
Free shipping using regular ground services is offered to the lower 48 United States on apparel orders for at least $75. During a busy shipping season (e.g., just before Christmas), this service may take 4+ days for arrival. We offer several expedited shipping methods that can be selected at checkout.
We are very proud of our exceptional customer service. However, due to the seasonal nature of our offering, quantities are limited. On rare occasions, an item may be purchased in our retail store before we can pull it to fulfill an online sale. If this happens, we will notify you as soon as possible and please accept our deepest apologies. Your card won't be charged until we verify that the product is in stock. Please note that when checking out of our online store, the amount of the sale is only authorized, not charged to your card.
Additionally, while the incidence of this is extremely rare, we have had crazy gremlins who added unusually steep and erroneous discounts to our products. We reserve the right to contact you if this happens to notify you of the corrected price before we bill your card. You have the right, of course, to cancel the purchase should this happen.
Please feel free to call us at (404) 252-3216 or use our Contact Us form and let us know if we can assist you.
Customer satisfaction is our first goal. Refunds/Exchanges will be issued for new/unused, regularly priced or holiday sale priced items*, with the original tags attached, that are returned within 7 days of delivery to you. We do not pay the cost of returning merchandise on returns or exchange orders. Refunds are given in the form of the original payment only.
Exchanges are offered at full value of the original merchandise order. If you would like to exchange apparel or accessory items please notate the desired exchange product in your communication with us.
Equipment such as skis, snowboards, ski/snowboard boots, and bindings are not returnable. *Clearance and/or closeout sale items (identified as those with discounts of 30% or higher) have a no return policy except for warranty reasons. Prior to any return or exchange, please contact us or send an email to email@example.com with a return request, questions, or to expedite an exchange.
To ensure a prompt approval please include the following information (some of which can be found on the original packing slip):
Name on the order:
Name of the item you wish to return:
Reason for return (too big, too small, didn't like color, etc.):
Exchange or refund:
Once approved, please ship returns along with the above information via UPS, USPS or FedEx to:Rocky Mountain Ski & Board
5323 Roswell Road NE
Sandy Springs, GA 30342
Rocky Mountain Ski & Board