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Orders & Returns Policy
Our site is designed to allow orders to be placed for items that are in stock. If you are you are able to select a color and size that you want and add it to the shopping cart, there is a near 100% likelihood that we have the item. While shopping ... if you are unable to select a specific color or size of an item and can't add it to your shopping cart, we are out of stock of that combination of options. We suggest you try an alternate color or shop for a similar product! You may see Georgia sales tax in your cart, but once you add your ship to address, if outside the state of Georgia, the Georgia sales tax will no longer show or be assessed.
After we receive an order, most are shipped within 24 business hours. We send shipment tracking info via email and usually use Fed Ex, UPS or USPS Priority Mail. You can track these at the carriers' websites but the easiest way to track a shipment is to cut/paste the tracking number into a Google search bar, select the carrier and then you will see shipment information. Note, it may not be updated for 24+ hours after a shipment leaves our facility.
Free shipping using regular ground services is offered to the lower 48 United States on apparel orders for $75 or more and most orders are delivered in 2 to 4 days. During a busy season (e.g., Thanksgiving / Christmas) shipping may take extra time due to the carriers' limitations. Though not guaranteed, typically, orders received here before 2:00 PM Eastern Time will depart our building with a carrier that day. Orders received after 2:00 PM Eastern Time may not physically leave our building until the next day if the carrier's have already picked up before we received your order.
Expedited shipping services can be selected at Checkout if you need an item with a guaranteed delivery date. You can place orders on our website and ship to Canada, Hawaii or Alaska; the shipping costs are listed on the checkout page that will populate after you enter your ship to address, zip (or postal) code (zone).
We are very proud of our exceptional customer service and due to the seasonal nature of our offering, quantities are limited. On rare occasions an item may be purchased in our retail store before we can pull it to fulfill an online sale. If this happens we will notify you as soon as possible and please accept our deepest apologies. Your card won't be charged until we verify that the product is in stock. Online orders are only 'authorized' at checkout, not actually charged until we ship an order. We reserve the right to contact you if we find a pricing error occurs. Note: we do our best to expedite processing of all orders so orders cancelled after we have pulled, packaged and applied postage/shipping labels are subject to a handling fee and we hope you understand.
Please feel free to use our Contact Us form and let us know if we can assist you. Our phone number is (404) 252-7263.
Customer satisfaction is our first goal! Refunds, Exchanges, or Store Credits will be issued for new/unused, regularly priced or sale priced items* with the original tags attached that are on the way back to us within 7 days of delivery to you. We do not pay the cost of returning merchandise and we do not refund 'shipping charges' paid during checkout. Refunds are given in the form of the original payment.
Exchanges are offered at full value of the merchandise if all other Return Policy parameters are met. If you have received the merchandise within the last 7 days, it is new and not used, the tags all still attached, you may return it to us for a refund, exchange or store credit. If a non-clearance-priced item was received by you more than 7 days ago but less that 30 days ago, you may return it for an exchange or a store credit and there may be a restocking fee assessed. Note: we do not refund expedited (or other 'extra') shipping fees, as these costs are paid to the carriers and we are not able to get refunds from the carriers for the added shipping fees you paid during checkout.
*Clearance and/or closeout sale items (items with discounts of 30% or more) with a sale price of $499 or less have a "No Return | Final Sale" policy, except for warranty reasons. Equipment such as skis, snowboards and bindings are not returnable.
To ensure a prompt refund or exchange, please include the following information (most of which can be found on the original invoice/packing slip included with the shipment):
Name on the order:
Name of the item you wish to return:
Reason for return (too big, too small, didn't like color, etc.):
Exchange or refund:
Please ship returns along with the above information via UPS, USPS or FedEx to:Rocky Mountain Ski & Board
5323 Roswell Road NE
Sandy Springs, GA 30342
It is up to you to either require a signature at delivery and/or buy insurance. We are not responsible for and cannot issue refunds for items lost or damaged in transit. Thank you,
Rocky Mountain Ski & Board