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Orders & Returns Policy
Our site is designed to allow orders to be placed for items that are in stock. If you are you are able to select a color and size that you want, there is a near 100% likelihood that we have the item. Most orders are shipped within 24 business hours. You will receive shipment tracking info via email, and we usually use UPS or USPS Priority Mail. If you are not able to select a specific color or size of an item and can't add it to your shopping cart, we are out of stock of that combination of options. We suggest you try an alternate color or shop for a similar product!
Free shipping using regular ground services is offered to the lower 48 United States on apparel orders for at least $75 and most orders arrive in 2 to 4 days. During a busy season (e.g., Thanksgiving/Christmas) shipping may take extra time due to the carriers limitations. Guaranteed/Expedited shipping services can be selected at Checkout. You can also checkout on our website for most shipments to Canada; the shipping cost for one apparel item is $36. Though not guaranteed, typically, orders received here before 2:00 PM will depart our building with a carrier that day. Orders received after that approximate time may not physically leave our building until the next day, if the carrier's have already picked up for the day before we received your order.
We are very proud of our exceptional customer service and due to the seasonal nature of our offering, quantities are limited. On rare occasions, an item may be purchased in our retail store before we can pull it to fulfill an online sale. If this happens, we will notify you as soon as possible and please accept our deepest apologies. Your card won't be charged until we verify that the product is in stock. Online orders are only 'authorized' at checkout, not actually charged until we ship an order. We reserve the right to contact you if we find a pricing error occurs. Note: We do our best to expedite processing of all orders so orders cancelled after we have pulled, packaged and applied postage/shipping labels are subject to a handling fee and we hope you understand.
Hawaii and Alaska You may purchase clothing/apparel and checkout on our website using Hawaii and Alaska ship to addresses. The surcharge is listed at checkout.
Please feel free to use our Contact Us form and let us know if we can assist you. Our phone number is (404) 252-7263.
Customer satisfaction is our first goal! Refunds, Exchanges, or Store Credits will be issued for new/unused, regularly priced or sale priced items* with the original tags attached that are on the way back to us within 7 days of delivery to you. We do not pay the cost of returning merchandise. Refunds are given in the form of the original payment only. Exchanges are offered at full value of the original merchandise order if all other Return Policy parameters are met. If you have received the merchandise within the last 7 days, it is new and not used, you may return it to us for a refund, exchange or store credit. If an item was received more than 7 days ago but less that 30 days ago, you may return it for an exchange or a store credit and there may be a restocking fee assessed, except during December, typically involving holiday gift orders/returns that can be returned for full value exchanges or Store Credit.
*Clearance and/or closeout sale items (items with discounts of 30% or more) with a sale price of $499 or less have a "No Return | Final Sale" policy, except for warranty reasons. Equipment such as skis, snowboards, ski/snowboard boots, and bindings are not returnable.
Christmas Gifts/Holiday Gift Orders placed December 15 through December 22 ... Please notate on your order as you check out that this is a GIFT. We will gladly refund or exchange items that we have received in our offices by January 5, 2018. Exchanges and/or Store Credit may be offered on returns received after January 5.
To ensure a prompt refund or exchange, please include the following information (most of which can be found on the original invoice/packing slip included with the shipment):
Name on the order:
Name of the item you wish to return:
Reason for return (too big, too small, didn't like color, etc.):
Exchange or refund:
Please ship returns along with the above information via UPS, USPS or FedEx to:Rocky Mountain Ski & Board
5323 Roswell Road NE
Sandy Springs, GA 30342
Rocky Mountain Ski & Board