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Orders & Returns Policy
Our site is designed to allow orders to be placed for items that are in stock. If you are you are able to select a color and size that you want, there is a near 100% likelihood that we have the item and most orders are shipped within 24 business hours. You will receive shipment tracking info via email, and we usually use UPS or Priority Mail. If you are not able to select a specific color or size of an item and can't add it to your shopping cart, we are out of stock of that combination of options. We suggest you try an alternate color or shop for a similar product!
Free shipping using regular ground services is offered to the lower 48 United States on apparel orders for at least $75 and most orders arrive in 2 to 4 days. During a busy season (e.g., Thanksgiving/Christmas) shipping may take extra time. Guaranteed/Expedited shipping services can be selected at Checkout. You can also checkout on our website for most shipments to Canada; the shipping cost for one apparel item is $36.
We are very proud of our exceptional customer service and due to the seasonal nature of our offering, quantities are limited. On rare occasions, an item may be purchased in our retail store before we can pull it to fulfill an online sale. If this happens, we will notify you as soon as possible and please accept our deepest apologies. Your card won't be charged until we verify that the product is in stock. Online orders are only 'authorized' at checkout, not actually charged until we ship an order. We reserve the right to contact you if we find a pricing error occurs. Note: We do our best to expedite processing of all orders so orders cancelled after we have pulled, packaged and applied postage/shipping labels are subject to a handling fee and we hope you understand.
Please feel free to use our Contact Us form and let us know if we can assist you. Our phone number is (404) 252-7263.
Customer satisfaction is our first goal. Refunds/Exchanges will be issued for new/unused, regularly priced or sale priced items* with the original tags attached, that are returned within 7 days of delivery to you. We do not pay the cost of returning merchandise on returns or exchange orders. Refunds are given in the form of the original payment only. Exchanges are offered at full value of the original merchandise order. If you would like to exchange apparel or accessory items please notate the desired exchange product in your communication with us. Note: We do our best to expedite processing of all orders so orders that are cancelled after we have pulled, packaged and applied postage/shipping labels are subject to a handling fee and we hope you understand.
*Clearance and/or closeout sale items (items with discounts of 30% or more) with a sale price of $499 or less have a "No Return | Final Sale" policy, except for warranty reasons. Equipment such as skis, snowboards, ski/snowboard boots, and bindings are not returnable. Prior to any return or exchange, please contact us or send an email to firstname.lastname@example.org with a return request, questions, or to expedite an exchange.
To ensure a prompt approval please include the following information (most of which can be found on the original packing slip):
Name on the order:
Name of the item you wish to return:
Reason for return (too big, too small, didn't like color, etc.):
Exchange or refund:
Once approved, please ship returns along with the above information via UPS, USPS or FedEx to:Rocky Mountain Ski & Board
5323 Roswell Road NE
Sandy Springs, GA 30342
Rocky Mountain Ski & Board