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FAQ's  

 

How do I place an Order?  

For your convenience, we have express checkout available online. If you prefer to place a phone order or have any questions concerning your order, please call us at 404-252-7263. 

What forms of Payment do you accept? 

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Visa Pay, Apple Pay, and Rocky Mountain Online Credit. For international orders, you must have a verified PayPal account to complete your purchase. If you are using a prepaid gift card, you will need to register a billing address with the credit card company before placing an order. 

What currency is displayed at checkout?  

We display all prices in USD. When placing an order online, you will want to take into consideration the conversion from USD to your country's currency. Depending on your country's currency, the price paid at checkout may differ from the amount deducted from your bank account. 

Is it safe to use my credit card on your site? 

Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone at 404-252-7263. 

Do you allow cashiers checks or money orders?

Unfortunately, we do not accept these forms of payment, but we do accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Visa Pay, Apple Pay, and Rocky Mountain Online Credit. 

Do you charge sales tax? 

We currently collect sales tax for orders shipped to Georgia. Sales tax is assessed on all taxable items shipped to Georgia. If you are a resident of another state, you may owe tax on your purchase and are responsible for reporting and paying those taxes to your state's taxing authority. 

How do I check my Order Status? 

Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1 business day for processing and may be subject to payment verification. 

To check the current status of your order or to view your order history: 
  1.  Sign In to your Rocky Mountain account.
  2. Select Completed on your account page.
  3. Scroll down to locate the order you're interested in and click on Order Details. 

How do I track my order? 

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.  You may click the link to the tracking number to track your order. 

Can I modify or cancel my order after it has been placed? 

Here at Rocky Mountain, we work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information prior to submitting your order. 

If your order is in an awaiting packaging status, we may be able to make modifications, shipping changes. or cancel your order. Please call us immediately at 404-252-72638 if you require a change. 

Once an order has been processed, we are unable to change the contents of your order. However, shipping changes may still be made via phone at 404-252-7263. 

Once an order has been shipped, we are unable to change the contents of your package, the method of shipping, or address changes. 

I'm missing a product from my order, what do I do?

We may have shipped your order in separate packages so please check your email to see if any of your items will be arriving separately. You will receive a separate shipping confirmation for each package sent. If an item is missing, please contact our Customer Care team at 404-252-7263 for further assistance.

Do you accept international credit cards?

At this time we accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Visa Pay, Apple Pay, and Rocky Mountain Online Credit.

How do I get a promo code?

We offer many promotional codes on our Facebook, Instagram and Twitter pages. Like, follow, and sign up now to be the first to know about our sales and promotions!

What if the item I want is Out of Stock?

See something you like that's sold out? Give us a call at 404-252-7263 and we can see if there is more on the way!

What happens if my order is undeliverable?

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at 404-252-7263 for assistance.