How do I place an Order?
What forms of Payment do you accept?
What currency is displayed at checkout?
Is it safe to use my credit card on your site?
Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone at 404-252-7263.
Do you allow cashiers checks or money orders?
Do you charge sales tax?
How do I check my Order Status?
To check the current status of your order or to view your order history:
- Sign In to your Rocky Mountain account.
- Select Completed on your account page.
- Scroll down to locate the order you're interested in and click on Order Details.
How do I track my order?
You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package. You may click the link to the tracking number to track your order.
Can I modify or cancel my order after it has been placed?
Here at Rocky Mountain, we work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information prior to submitting your order.
If your order is in an awaiting packaging status, we may be able to make modifications, shipping changes. or cancel your order. Please call us immediately at 404-252-72638 if you require a change.
Once an order has been processed, we are unable to change the contents of your order. However, shipping changes may still be made via phone at 404-252-7263.
Once an order has been shipped, we are unable to change the contents of your package, the method of shipping, or address changes.
I'm missing a product from my order, what do I do?
Do you accept international credit cards?
How do I get a promo code?
We offer many promotional codes on our Facebook, Instagram and Twitter pages. Like, follow, and sign up now to be the first to know about our sales and promotions!
What if the item I want is Out of Stock?
What happens if my order is undeliverable?